You must contact me and complain as soon as possible, being clear on what the issue is and how you would like it to be resolved.
I must respond to your complaint as quickly as possible.
Provided your complaint is not vexatious, I must make best efforts to find a satisfactory solution to your complaint.
You must give me eight weeks to resolve the complaint.
If after eight weeks you are not satisfied with my response then you may complain to the Legal Ombudsman (you can click here to visit their website).
If your complaint relates to my conduct (eg. dishonesty, fraud, discrimination) then you may report me to the Solicitors Regulatory Authority.
If I am dishonest or fail to finish work for which I have been paid, you may be able to claim money from the Compensation Fund to cover your loss.